We have a 30-day return policy to ensure you are completely satisfied with your purchase. So you have 30 days to return the product after receiving your item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us by email with the order number and reason for return. You will be responsible for shipping the product back. The original shipping cost is non-refundable, and return labels will not be provided except in special circumstances. Once the product is received at our office, and the criteria above have been met, we will issue the refund.
Please do not send your purchase back to the manufacturer. You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
There are certain situations where only partial refunds are granted. For example: Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.